Refund & Cancellation Policy

Effective date: October 10, 2026 · Last updated: October 10, 2026

We want you to feel confident buying from Job Application Office (JAO). This policy explains how to cancel an order, when you can get a refund, and how refunds are calculated. It applies to all JAO application packages, together with any rights you have under the law.

1. Refund eligibility

Each application in your order is looked at on its own, so one order can include applications that are refundable and some that aren't.

When work starts

Work on an application starts when we begin researching or preparing materials for a specific job opening. When you ask to cancel, we'll tell you how many of your applications are unused, in progress and completed.

Unused applications

You can get a refund for any application we haven't started, as long as you ask within 6 months of your purchase date. After 6 months, unused applications stay available for you to use but can no longer be refunded, except as described in sections 3 and 4.

Applications in progress or submitted

Once work has started on an application, or it has been completed and submitted as you authorized, it is generally not refundable, unless the law requires a refund or section 4 applies.

2. Cancelling part of a package

Larger packages have a lower price per application. If you cancel part of a package, the discount you keep is based on the number of applications you actually used:

1. We count the applications that were started or completed.
2. We price them at the package rate that quantity qualifies for, using the prices in effect when you bought.
3. We refund the difference between what you paid and that amount.

Example: you buy 76 applications at the Pro rate of $4.25 each ($323.00) and use 10. Ten applications fall in the Starter package at $5.00 each ($50.00), so your refund is $323.00 − $50.00 = $273.00.

You will never owe more than you originally paid. If re-pricing the applications you used would cost more than your original payment, no refund is due and nothing more is charged.

This re-pricing does not apply when a refund is due to our mistake or to a shortage of suitable job openings (sections 3 and 4). In those cases, you get back the price you paid for each affected application.

3. Not enough suitable job openings

Sometimes there aren't enough suitable openings that match your criteria to use every application you bought. If that happens, we'll contact you and you can choose to:

• Broaden your criteria, such as roles, industries or locations, so we can keep searching;
• Keep your applications for later; or
• Get a refund for the unused applications at the price you paid for each one, even if more than 6 months have passed.

4. Refunds for our mistakes

If JAO makes a mistake that significantly affects an application, we'll refund the price you paid for that application. Examples:

• An application wasn't submitted as agreed.
• An application was submitted incorrectly because of our error.
• A service you paid for wasn't delivered.
• Our error prevented the agreed service from being completed.

To report a problem, email support@jobappoffice.com with your order number and what went wrong. We'll look into it, may ask for more information, and will let you know our decision. This section doesn't limit any other rights you have under the law.

5. Errors and limits of responsibility

We take reasonable care to prepare accurate applications. The process can also involve information you give us, AI tools that help us proofread and draft, job sites, employers and other outside systems.

As far as the law allows, JAO isn't responsible for errors, delays, rejections or other problems caused by information you or others provide, by outside platforms or automated systems, or by events beyond our reasonable control.

Please give us accurate information and review your application materials whenever you're asked to or given the chance. We don't guarantee that materials will be error-free, that job sites will process applications correctly, or that employers will review or respond to them.

Nothing in this section limits our responsibility for our own negligence, misconduct or fraud, or any responsibility that can't legally be limited. It also doesn't override any refund rights you have under the law.

6. What doesn't qualify for a refund

Unless the law requires it or section 3 or 4 applies, refunds generally aren't available for:

• Applications we've started, completed or submitted as authorized.
• Unused applications more than 6 months after purchase.
• Applications that don't lead to an interview, offer or job.
• An employer choosing not to respond to or consider an application.
• Changes to your career goals, preferences or circumstances after work has started.
• Delays or decisions by employers, recruiters or job sites outside our reasonable control.
• Problems caused by incorrect or incomplete information you gave us, where we did our part.

JAO does not guarantee interviews, job offers or employment.

7. How to cancel or request a refund

You can cancel all or part of your order at any time. Email support@jobappoffice.com with:

• Your full name;
• Your order number or payment reference;
• How many applications you want to cancel, or which ones you're asking about; and
• The reason for your request, plus anything that will help us review it.

Please don't include full card numbers, passwords or other sensitive information.

We'll stop work on any applications you cancel that haven't started yet. We'll confirm we've received your request, review your order, and tell you the outcome and any refund amount within a reasonable time. If we need more information or more time to look into something, we'll let you know and keep you updated.

8. How refunds are paid

Approved refunds are issued promptly to your original payment method. How long it takes to appear in your account depends on your bank or card provider. If a refund hasn't arrived after a reasonable time, contact us and we'll help.

If we can't refund your original payment method, we'll work with you to find another way, subject to the law and our payment provider's rules.

Buying a JAO package never sets up recurring charges.

9. Duplicate or unrecognized charges

If you were charged more than once for the same order, or you don't recognize a charge, contact us promptly at support@jobappoffice.com. We'll look into it and refund any confirmed duplicate charge. Nothing in this policy limits your rights about unauthorized charges under the law or your payment provider's rules.

10. Changing your order

To change the number of applications in your order, contact us as soon as possible.

• Adding applications may require an additional payment.
• Reducing applications works like a partial cancellation, as described in sections 1 and 2.

11. Payment disputes

If you're unhappy with a charge or a refund decision, please contact us first so we can try to put it right. We'll review your concern in good faith. Nothing in this policy stops you from using any rights you have through your bank, card provider, payment provider or the law.

12. Your legal rights

This policy doesn't remove or limit any consumer rights that can't legally be removed or limited. If a law where you live gives you a right that differs from this policy, the law applies.

13. Changes to this policy

We may update this policy when our services, practices or legal requirements change. We'll post the new version here and update the "Last updated" date. The version in effect when you placed your order applies to that order, unless the law says otherwise.

14. Contact us

Questions about refunds or cancellations:

Job Application Office (JAO) ([LEGAL BUSINESS NAME])
Email: support@jobappoffice.com
Website: JobAppOffice.com